Refund policy


R E F U N D  P O L I C Y  &  R E T U R N S

Due to the nature of wallet products, once a wallet is created we cannot accept returns or exchanges. If your wallet product has not been created within 7 days from time of purchase we will refund your purchase. If you purchased a wallet or other product with zcash there are no refunds or returns.

S H I P P I N G  W I T H I N  C A N A D A

We ensure to receive and process orders as quickly as our small team are able. Orders will be shipped once or at times twice a week. We thank you so much for understanding the way we do business. Orders are shipped via Canada Post.

I N T E R N A T I O N A L   S H I P P I N G is not held responsible for paying customs charges. This fee must be paid by the purchaser of our goods. International orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs.