Refund Policy & Returns


Due to the nature of wallet products, once a wallet is created we cannot accept returns or exchanges. If your wallet product has not been created within 7 days from time of purchase we will refund your purchase. If you purchased a wallet or other product with zcash there are no refunds or returns.

Shipping within Canada

We ensure to receive and process orders as quickly as our small team are able. Orders will be shipped once or at times twice a week. We thank you so much for understanding the way we do business. Orders are shipped via Canada Post.

International Shipping is not held responsible for paying customs charges. This fee must be paid by the purchaser of our goods. International orders can take anywhere from 4-6 weeks to arrive after they are shipped since all orders must pass through customs.